FAQ’s

Answer: At Personal Heritage, we are committed to ethical luxury. Our bags are meticulously crafted from high-quality synthetic leather that is 100% cruelty-free and eco-friendly. We continuously seek out the finest materials to ensure our products meet the highest standards of quality. In line with our commitment to supporting the UK business environment, we prioritize sourcing these materials from reputable companies within the UK, ensuring both exceptional craftsmanship and local economic support.

• • Answer: At Personal Heritage, we believe that your bag should be as unique as you are, reflecting your personal journey and legacy. Our personalization process is designed to allow you to leave your mark on your bag in a meaningful way.

  When you choose your bag from our Forest, Midnight, or Earth Heritage collections, you have the option to personalize it with 1 to 3 initials. During the checkout process, you can enter your chosen initials, which will then be imprinted onto the synthetic leather using a specialized heat-press and embossing machine. This method creates a deep, elegant finish that is both durable and sophisticated.

  The initials will be positioned before the word “Heritage” on the bag, for example, “AB Heritage.” This personalization goes beyond just adding initials; it signifies that the bag is a part of your personal legacy. The inclusion of your initials before “Heritage” symbolizes that this piece is your own heritage, a testament to your story and identity. From the moment your initials are imprinted, the bag becomes a part of the brand that you possess and control, marking it as a unique expression of who you are.

  This process ensures that your Personal Heritage bag is not just an accessory, but a deeply personal item that carries your legacy, ready to be cherished and passed down through generations.

Answer: Yes, we offer complimentary premium delivery on all orders. Your Personal Heritage bag will be carefully packaged and delivered directly to your door at no extra cost, ensuring a premium shopping experience from start to finish.

• Answer: Due to the bespoke nature of our personalized items, we cannot accept returns on bags that have been customized unless they are defective. We take great care in crafting each bag to your specifications, and we encourage you to review your personalization details carefully before placing your order.

However, if you choose not to personalize the item, you may return it for any reason within 30 days of purchase. Whether it’s not the right fit for you or you’ve simply changed your mind, we offer a hassle-free return process for non-personalized products to ensure your complete satisfaction. If you encounter any issues with your order, please contact us, and we will do our best to assist you.

Answer: Each Personal Heritage bag is handcrafted to order, ensuring the highest quality and attention to detail. Standard production time is typically 1-2 days, with an additional 1-2 days for shipping within the UK. We will keep you updated on your order’s progress every step of the way.

• Answer: To return an item, please contact our customer service team by email: contact@personalheritage.uk, website contact form or Website Whatsapp Chat with your order number and reason for return. We will provide you with a return authorization and instructions on how to send your item back to us. Please ensure the item is in its original condition and packaging.

Answer: We take great care in packaging our products, but if your bag arrives damaged, please contact us immediately with photos of the damage. We will work with you to resolve the issue, whether that means repairing the item or providing a replacement.

Answer: To maintain the beauty and longevity of your Personal Heritage bag, we recommend cleaning it with a soft, damp cloth. Avoid ANY chemicals or prolonged exposure to direct sunlight. When not in use, store your bag in the provided dust bag to protect it from dust and scratches.

Answer: Our customer service team is here to assist you with any questions or concerns. You can reach us via email at contact@personalheritage.uk, or through our website’s live chat features.