Term of Use

1. Introduction

Welcome to Personal Heritage. By accessing or using our website (www.personalheritage.uk), you agree to comply with and be bound by the following terms and conditions. These terms outline the legal obligations and rights between you and Personal Heritage as the operator of this site. Please read them carefully.

2. Ownership and Intellectual Property

All content, including but not limited to logos, product designs, images, text, graphics, and software on this website, is the property of Personal Heritage or its licensors. Any unauthorized reproduction, distribution, or modification of our content is strictly prohibited.

3. Product Information and Accuracy

We make every effort to display our products and services accurately. However, the actual appearance of personalized items, such as colors or materials, may vary slightly due to different screen settings or lighting. Personal Heritage does not guarantee that your device will display product colors or textures accurately.

4. Personalization and Custom Orders

All items that are personalized (e.g., initials added to your Personal Heritage bag) are final and non-returnable unless the product is defective. Please ensure that the information you provide during the checkout process is accurate, as this cannot be changed after the order is processed.

5. Ordering and Payment

Orders can be placed directly through our website. We accept payments through major credit/debit cards, Apple Pay, Google Pay, and other secure payment methods. All prices listed on our website are in GBP and include VAT (where applicable). Your payment details are processed securely, and Personal Heritage does not store your payment information.

6. Shipping and Delivery

We offer free shipping within the UK. For products on stock products, orders are processed within 24-48 hours, and delivery typically occurs within 1-4 days. You will receive tracking information once your order has been dispatched. For international orders, additional shipping costs and customs duties may apply. Delivery times for personalized items may be extended due to the bespoke nature of the product.

7. Returns and Cancellations

Personalized Items:
Due to the personalized nature of the products, we cannot accept returns on items that have been customized unless they are defective. Please double-check your personalization details before placing your order.

Non-Personalized Items:
You may return any non-personalized item within 30 days of receiving it, provided it is in its original condition and packaging. To initiate a return, please contact our customer service team at [email address].

8. Risk of Loss

Once the product has been dispatched and handed over to the courier, Personal Heritage is no longer liable for any loss or damage that may occur during transit. Please ensure you track your order and contact us immediately if you experience any issues.

9. Limitation of Liability

Personal Heritage will not be held liable for any indirect, incidental, or consequential damages arising from the use of this website, products, or services. Our liability is limited to the purchase price of the product in question.

10. Privacy and Data Protection

We take your privacy seriously and are committed to protecting your personal information in compliance with the UK General Data Protection Regulation (GDPR). Please refer to our Privacy Policy for detailed information on how we collect, store, and use your data.

11. Changes to Terms and Conditions

We reserve the right to update or modify these terms at any time without prior notice. Any changes will be posted on this page, and your continued use of the website constitutes acceptance of these changes.

12. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes arising from the use of this website or the purchase of our products will be subject to the jurisdiction of the English courts.

13. Contact Information

If you have any questions or concerns regarding these terms, please contact us at:

• Email: contact@personalheritage.uk
• Whatsapp: phone number